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Complaints

Help us get it right together

At East Lancashire Learning Group, we are always looking for ways to improve, and your feedback helps us do just that. If there’s something about your experience that didn’t go as expected, we’d love for you to share it with us.

By completing the form below, you’re giving us the opportunity to put things right and ensure that others don’t face the same issues. Most concerns are resolved informally, but no matter the situation, you can trust us to take your feedback seriously and work towards a solution.

Here’s how it works

We believe in moving forward together and truly value the chance to learn from you. Thank you for helping us create the best possible experience for everyone.

For details on how we use the personal information you provide on this form, please visit.

Complements and Complaints Form

First Name

Last Name

Contact Telephone Number

Email Address

Complement or Complaint?

Business Area for Complaint

Person Making The Complaint. Are you

Is The Complaint Relating To Any Of The “protected Characteristics” Listed Below?

Please Select The Department Relevant To Your Complaint

Teaching Departments

Non Teaching Departments

Brief Details of Complaint

Brief Details of Complement

Any complaints against the actions of the Corporation or its Members should be referred to the Clerk to the Board of Corporation, Debbie Corcoran, in the first instance. Click to download our Board Complaints Procedure.

If, following investigation, in accordance with the College Complaints procedure, satisfaction is not received such complaints can be directed to the Skills Funding Agency.

Complaints

Help us get it right together

Here’s how it works

Begin your discovery today!